A trained team of experts is available 24/7 to review submitted invoices and answer your questions.
A comprehensive support system for assistance – featuring live chat, phone, ticketing and service – is available via the ProcureDox portal.
ProcureDox onboarding team will ensure your team has the support they require to do their jobs.
The ProcureDox platform is highly-accessible and provides invaluable help to customers on everything from implementation to network setup and maintenance.
To request support you can email firstname.lastname@example.org.
Below is a helpful list of our most frequently asked questions (and answers).
Click on any of the questions below to reveal the answer. If you don’t see your question or require more information contact the ProcureDox 24/7 support team at support @procuredox.com.
ProcureDox has made it simple to change companies while you are logged into the ProcureDox portal.
Moving is easy – we’ll do all the work. Our migration team has been working behind the scenes to make sure that all goes well. ProcureDox will contact your ITCanDox administrator to provide instructions and login information.
Each time you want to login, visit the ProcureDox website – you’re here already – and select the LOGIN button in the upper right corner of any page.
Select the the LOGIN button and click “Forgot Password?” Enter the email address that you use to access ProcureDox and the environment and we will send you a new password that you can use to access ProcureDox.
Test Environment is used for testing any new partnership requested, designing the invoice fields and layout and the correct connectivity between supplier and selected buyers. Production is the end result of completing the test environment steps where actual invoices will be sent through this environment.
This means the document was successfully processed by ProcureDox, transmitted to the trading partner and is now awaiting a response from the trading partner.
This means the document successfully loaded into the trading partner’s system.
This means the document did not load successfully into the trading partner’s system due to an error in the transmitted file. A detailed description can be found next to the record. Our team will also evaluate any documents that receive such errors and notify the appropriate person at your company about the error and how to fix it.
This means the document failed in the ProcureDox system. If it is an error on our end, we will automatically resend the document. Otherwise the appropriate person at your company will be notified to fix the issue and resend.
Via the ProcureDox portal, connecting with new customers has never been easier. Just go to the settings and then the in the Customers tab, you will be able to add new customers to transact with.
Please contact the admin of your company to add this customer for you.
That depends on the change itself, but once you’ve sent your change request our team for evaluation we will respond with a time estimate.